Wilmslow care home owner achieves UK's first HR registration

New Care is the first health and social care organisation in the UK to receive certification from the Centre of Assessment (cfa) for human resource management.

The company opened Wilmslow Manor, a new £15 million 63-bed dementia care centre on Handforth Road last year.

READ > Retired firefighter elected Knutsford mayor for third time

The award-winning care home operator dedicated six months to achieving this prestigious HR registration, starting the process last November.

The first assessment took place in January and then a full assessment was conducted last month.

Helen Brown, HR manager at New Care (Image: New Care)

This included a tour of seven New Care facilities over the course of two days and meeting several staff from all 14 homes both physically and via teams.

The cfa assessor, John Mulholland, was extremely impressed with his findings, citing that ‘New Care is a well managed, well led organisation demonstrated through a strong leadership team’.

Wilmslow Manor, a new dementia care home, opened in Wilmslow last year (Image: New Care)

He described their homes as ‘a good place to work’ as a result of ‘good HR policies and practices, where staff feel very well supported.’ New Care was also applauded for investing heavily in sponsoring staff from overseas, providing extensive packages.

Feedback from New Care staff to the assessor included positive comments including ‘individual circumstances accommodated’ and ‘a strong sense of inclusion’.

One employee welcomed the fact that the organisation ‘employs individuals from a wide variety of backgrounds and cultures.’

Staff also reported that there are great opportunities for progression and that New Care continually invests in innovative technology and systems that support the team in consistently delivering high quality standards of care.

Helen Brown, HR manager at New Care, said: “I am one very proud HR manager.

“I have championed this accreditation and have worked extremely hard for the last six months to achieve it.

“To be the first health and social care organisation in the country to receive the ISO 30415 certification is a testament to the company and the team, who supported me throughout the process and allowed me to push for it way ahead of other organisations.

“To be formally recognised for inclusivity and diversity is fantastic.

“We really are ahead of the game.”

Chris McGoff, CEO at New Care, said: “This is an exceptional achievement and to be the first care home operator to receive the accreditation just shows how forward-thinking and advanced we are as a company.

“We aim to always employ experienced care professionals and are committed to supporting each and every employee on their journey.

“We want to provide the highest standards of care for our residents and enable them to live their best lives, and to do this we need to continually support our residents, their relatives and our staff.

“I am incredibly proud of Helen and the whole team.”